RIKYU (hereinafter referred to as "we") is deeply aware that personal information is extremely important information, and we strive to meet the expectations and trust of our customers. As part of this effort, we will implement the following measures to ensure that personal information is handled appropriately.
- 1. Presentation of the purpose of use of personal information
- Whenever we require personal information from our customers, we will inform them of the purpose for which the information will be used and the point of contact for inquiries, and we will obtain their consent before asking them to provide us with their personal information.
- 2. Disclosure of Personal Information
- We will not provide or disclose your personal information to any third party, except when we have your prior consent, when we are entrusted with your business, or when we are legally obliged to do so by judicial or administrative authorities in accordance with laws and regulations, or for other legitimate reasons.
- 3. When we use your personal information
- We will use personal information within the scope of the purpose of use for which the customer has given consent.
- 4. Implementation of security measures in the handling of personal information
- We assign a person responsible for the protection of personal information in each organization and work to manage such information appropriately. In addition, we will strive to ensure and improve security in order to safely manage personal information. In the event that we determine that it is no longer necessary to continue to store personal information after the purpose of its use has been achieved, we may
delete the customer's personal information.
- 5. Customer Inquiries, etc.
- If a customer wishes to inquire about his or her own personal information managed by our group, we will respect the customer's wishes and respond appropriately.
- 6. About other people's personal information
- Whenever a user provides personal information of a person other than himself/herself to our store, the user must obtain the user's consent to provide personal information to us before providing it.
- 7. About Security
- Your registration information is password protected for your privacy and security.
- 8. Inquiries by e-mail
- Regarding questions, etc., received via e-mail, the decision to respond will be at the discretion of our store, unless we are obligated to respond by special agreement with the customer. Please understand this in advance.We will not use customer information or provide it to outside parties unless we have the customer's consent or it is deemed necessary by law or in the interest of the customer or the public.
- E-mails sent by us in response to customer inquiries are sent for the purpose of responding to customer inquiries. Please refrain from using any part or all of the e-mail sent in response to your inquiry for any other purpose.
- If we are unable to respond to you by e-mail, or depending on the nature of your question, we may call you to confirm your inquiry or answer by phone or mail. Please be sure to include your phone number, name, and address.
- We will responsibly manage the personal information you provide in the inquiry form and use it only to respond to you.
- We will not disclose your personal information to any third party or use it for any other purpose, except when we have your consent, when we deem it necessary by law, or when we believe it is necessary for the benefit of you or the public. Please note that we may take a few days to respond to your inquiry if it falls on a holiday or depending on the nature of your inquiry. Please understand this in advance.